Refund and Returns Policy

RETURNS

We are not obligated to offer a refund in the event of a change of mind. However, if there is a significant issue with the product, you have the option to request a replacement or a refund. Replacements must be of the same type as the originally supplied product, and refunds will be issued for the same amount and in the same form as your initial payment. The business may take several factors into consideration, including:

The type of product.
How a consumer is likely to use the product.
The reasonable product lifespan.
The extent of use the product can reasonably withstand before any noticeable issues arise.

In cases of significant problems with services, you have the right to cancel the contract, obtain a refund, or seek compensation for any decrease in the value of the services provided compared to the price paid.

What is a significant problem?

A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
it is significantly different from the sample or description
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
it is unsafe.

A service has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 7/81 Railway Rd N, Mulgrave NSW 2756, Australia.

To return your product, you should mail your product to: 7/81 Railway Rd N, Mulgrave NSW 2756

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Helpline

Need to talk to someone? Call 02 4228 0177 to reach out service team.

Our e-commerce team is available on Monday to Friday, 9am to 5pm.

Incorrect Order Policy

If you did place the wrong order, you must contact us before the item is dispatched to cancel the order.

If the order has been sent out, you are eligible for a refund or exchange, as long as the product is unopened and unused. Send your item to: 7/81 Railway Rd N, Mulgrave NSW 2756, Australia.

To return your product, you should mail your product to: 7/81 Railway Rd N, Mulgrave NSW 2756, Australia.

Incorrect Order Sent

If you’ve received the wrong product, please contact us so we can organise for the right one to be sent to you.

Before you get in touch:

Please confirm the invoice supplied within the delivery package to see if it matches what you received
Do not use the item

Ensure you have the order number and details when you placed the order so we can help out with your request as you can find you order in the confirmation email we sent after you purchased the item.

How do I return faulty goods?